@mixxt looks great on Twitter
In addition to our help pages* and direct support via email, the mixxt team is using (and loving) the microblogging service Twitter to answer questions and requests from the mixxt universe. Twitter allows us to communicate with our audience and react very quickly, almost in real time.
In April 2007, Oliver sent our very first tweet (the short messages send via twitter) from @mixxt to the twittersphere:
Since that day, @mixxt has tweeted more than 300 times, won 500 followers and appears in 16 lists. mixxt uses Twitter for rapid response to support requests, announcements of events and updates as well as news from the mixxt office. Besides that, we pass on interesting links and information from various mixxt communities.
We can hardly imagine our Community Management without using Twitter and we really cherish this direct connection to our customers, users and partners. In addition to our English @mixxt, we’re running the very active account @mixxt_de for our German friends & followers. Our Polish support uses the Polish equivalent of Twitter named “blip”, while @mixxt_pl is not that active.
As the Twitter bio only allows you to provide a very limited amount of information, our media designer Sebastian created a fancy new background image. The image provides more detailed information about mixxt and also shows who’s twittering here. Including Photos!
Oliver (ou) and I (ne) mark our Tweets with our initials to avoid any misunderstandings and to inform our readers who they are talking to right now.
What do you think of the new background on our Twitter profile? Are you satisfied with our support via Twitter? Is there anything we can improve? Just drop us a line or a tweet!
*BTW: In the not too distant future, we will launch a new FAQ section on mixxt.com and improve our help pages to improve our user support.
